Windows-based workstation system for the central bodies (WAP-ZO)
The “windows-based workstation system for the central bodies” service (WAP-ZO) provides support during the entire life cycle of an existing, standardised, fully managed, Windows-based PC workstation consisting of hardware and software. Central bodies are staff units and administrative departments that support the Executive Board and the departments.
WAP-ZO includes consultation regarding the system, procurement, commissioning, administration of user and access rights, and support during operation, as well as the correct disposal of hardware and software. The storage and network configurations required in order to use the PC workstation are likewise a part of this service.
The customer receives a cutting-edge PC workstation with the following features:
- Customised to customer requirements, taking the framework conditions of ETH into consideration
- Installation with deployment systems ensures transparency and reproducibility
- Automatic updates of software, which increase security against virus and attacks
- Centrally stored data
- Competent support in case of disruptions and problems
- Employees can concentrate on their core competencies
- Selection of five standardised hardware models
- Selection of a personal or desksharing IT workplace
All organisational units of ETH Zurich's central bodies can make use of this service.
The service is financed through ITS's basic order resources, whereby in general (i.e. for the standard configuration, see definition in the ZO-Support InfoPortal) no additional costs ensue for the customers. Models that vary from the standard configuration and additional accessories are charged to the customer. The favourable terms arising as a result of central procurement are of benefit here.
In general, a new PC workstation is ordered by the corresponding responsible IT department coordinator.
Support
Incoming incident and service request-inquiries via centralised ticketing system are handled: Monday - Friday 08.00 - 12.00 | 13.00 - 16.30.
The reaction time is within the defined support hours and a maximum of 4 hours: protected pagesmartdesk.ethz.chlock
The customer can report errors or problems outside of the defined support hours using the central ticket system. The reaction time during support hours in defined in the section above.
For employees of ETH central bodies additional information is available on the ZO-Support information portal: protected pagezo-support.sp.ethz.chlock